At NotebookStation Ai, we are committed to delivering high-quality digital services that enhance the learning experience. This Return and Refund Policy explains the circumstances under which refunds are granted and the procedures for requesting them.
By purchasing or subscribing to NotebookStation Ai, you acknowledge and agree to this policy. If you do not agree, please refrain from making purchases on our platform.
1. General Refund Policy
As NotebookStation Ai provides digital services, refunds are generally not available once access to a paid feature or subscription has been granted. However, exceptions apply in the following cases:
Refunds Will Be Granted If:
A user was charged incorrectly due to a billing system error.
The service purchased was not delivered due to technical errors on our part.
A refund is required under consumer protection laws applicable in your region.
Refunds Will NOT Be Granted If:
The user is dissatisfied with AI-generated content.
A purchase was made by mistake or due to a lack of understanding of the service.
The user was unable to use the service due to personal technical issues.
A subscription was not canceled before the next billing period.
The user violated the Terms & Conditions of NotebookStation Ai.
Refunds are processed only if requested within 7 days of purchase, unless legal requirements state otherwise.
2. Subscription Cancellation and Refunds
2.1. Subscription Cancellation
Users can cancel subscriptions at any time via their account settings.
Cancellation prevents future charges but does not trigger a refund for the current billing period.
Users retain access to paid features until the end of the billing cycle.
2.2. Refunds for Subscription Plans
Refunds for active subscriptions may be granted in the following cases:
A verified technical issue prevented access to paid features for an extended period.
The user did not use the service within the first 48 hours after purchase (subject to verification).
A payment was made without user authorization (e.g., fraudulent transactions).
No refunds will be issued for:
Partial use of a subscription.
Remaining time left in a billing period after cancellation.
Upgrades or plan changes where the new plan was accessed.
3. Refund Request Process
To request a refund, follow these steps:
Contact Support – Email [email protected] within 7 days of purchase.
Provide Details – Include your full name, order ID, transaction date, and reason for the refund request.
Review Process – Our support team will review and respond within 5-7 business days.
If approved, the refund will be processed via the original payment method within 10-14 business days, depending on your payment provider’s policies.
4. Payment Disputes & Chargebacks
Contact us first before initiating a chargeback with your bank or payment provider.
Unjustified chargebacks may result in account suspension and restrictions on future purchases.
If a chargeback is filed, NotebookStation Ai reserves the right to contest the claim by providing transaction records.
5. Exceptions and Legal Compliance
Refund policies may vary based on local consumer protection laws. NotebookStation Ai complies with legal requirements in jurisdictions where refunds are mandated.
5.1. European Union (EU) Customers
Under EU consumer rights laws, users may have 14 days to withdraw from a digital purchase unless the service was accessed immediately.
By purchasing a digital service, users acknowledge that immediate access waives the right to withdraw from the contract.
5.2. California Customers (CCPA Compliance)
Refunds for digital services are not required unless there was a service failure on our part.
Users may request data access or deletion under the California Consumer Privacy Act (CCPA).
6. Non-Refundable Items
Refunds are not available for the following:
One-time purchases of AI-generated reports, study plans, or guides.
Gift cards or promotional credits issued as part of a campaign.
Discounted purchases made under special promotions or time-limited offers.
7. Service Modifications and Refund Adjustments
NotebookStation Ai may update, modify, or discontinue certain features.
If a paid feature is permanently removed, affected users may receive a proportional refund for the unused portion.
If an alternative feature is provided, refunds will not be issued.
8. Contact Information
For refund-related inquiries, please contact:
📍 Address: Watzmannstraße 6a, 81541 München, Germany
📞 Phone: +49 8969397575
📧 Email: [email protected]